Knowledge Management (KM)
We watched a lecture by Gordon Jones considering Knowledge Managamenet (KM). An important question considering KM is, how can KM make organizations better.
Important topics considering KM includes:
What is Knowledge?
Can Knowledge be Managed?
How does organizations know things?
Who knows what you need to know?
Knowledge starts with the people and what they consider as knowledge.
Knowledge is:
- Messy
- Self-organizing
- Seeks communication
- Communicated through language
- Obeys no one master
- Reacts to how you use it
- Doesn't behave within restrictive rules
- Resist single solutions (silver bullets)
- Wants to get out
As the knowledgde wants to get out, the managers must know how to manage that knowledge. Further, knowledge changes through time. An example is how people communicate. Today people communicate throught the web, social networks, virtual teams and so on.
Managers and strategic planners hope to know what the knowledge is. If the data and the information are turned into the "right" knowledge, the future of the organization lays in the hands ofhow the organization knows and understand things.
Important for managers: How do you know who knows? How is the knowledge transmitted? One must understand WHY the knowledge is important to see the purpose of it.
For an organization to "win" today, one must KNOW what product to sell, how much it will cost and when and where to sell it.
Jones talked about Explicit vs. Tacit Knowledge.
Explicit Knowledge is contained in tangible and storable artifacts while tacit Knowledge is personell, context and specific. It is hard to formulate and communicate. It is important knowledge.
What is consistent today is that everything changes.
Tuesday, April 28, 2009
Monday, April 27, 2009
Week 13
After the attendance, every group had their presentations. Our group, The Bugs’ presentation considered Second Life and how to create a virtual web site and CRM system for a company selling robots.
The rest of the class considered announcements about the second Case Study, APA style and the final exam.
The rest of the class considered announcements about the second Case Study, APA style and the final exam.
Week 12
Chapter 10
Enterprise Resource Planning and Collaboration Systems
Enterprise resource Planning (ERP) includes all departments and functions throughout an organization into a single IT system. This makes it easier for all employees to make decisions by viewing enterprisewide information on all business operations. ERP systems provide companies with consistency, and a method for effectively planning and controlling of all the recourses required to take, make, ship, and account for customer orders in a manufacturing, distribution, or service organization. Enterprise is the key word in ERP.
Core ERP are the traditional components included in most ERP systems. They primarily focus is on internal operations. Extended ERP components also focus on external operations. The four most common extended ERP components are; business intelligence, customer relationships management (CRM), supplies chain management and E-business.
It takes 8 to 10 months on average for a company to see the advantages or risks due to the ERP. ERP systems are const effective for most companies. However it cost much to implement the system. Considering the future, ERP places new demands on support and delivery information technology, in addition to the way business processes have to be designed, implemented, monitors, and maintained. The Internet and the adoption of the Internet is one of the single most important forces that reshape ERP’s architecture and functionality.
Enterprise Resource Planning and Collaboration Systems
Enterprise resource Planning (ERP) includes all departments and functions throughout an organization into a single IT system. This makes it easier for all employees to make decisions by viewing enterprisewide information on all business operations. ERP systems provide companies with consistency, and a method for effectively planning and controlling of all the recourses required to take, make, ship, and account for customer orders in a manufacturing, distribution, or service organization. Enterprise is the key word in ERP.
Core ERP are the traditional components included in most ERP systems. They primarily focus is on internal operations. Extended ERP components also focus on external operations. The four most common extended ERP components are; business intelligence, customer relationships management (CRM), supplies chain management and E-business.
It takes 8 to 10 months on average for a company to see the advantages or risks due to the ERP. ERP systems are const effective for most companies. However it cost much to implement the system. Considering the future, ERP places new demands on support and delivery information technology, in addition to the way business processes have to be designed, implemented, monitors, and maintained. The Internet and the adoption of the Internet is one of the single most important forces that reshape ERP’s architecture and functionality.
Tuesday, April 7, 2009
Week 11
Supply Chain Management (SCM)
SCM includes all the stakeholders involved in the movement of raw materials and product
Information flow among each stage in the stage
SCM makes business effective in the way that a raw product goes from the distributor and upstream to the suppliers’ supplier via the manufacturer, or in the other way, from the manufacturer to the customer’s customer via a retailer.
Supply Chain Components needs to monitor:
Plan – Source – Manufacture – Deliver – Returns
IT in Supply Chain Management
Integrates the processes using networking, hardware and software
Group Assignments
Hot Chocolate: Strategic plan for flexible SCM
Alpha 222: Levi Strauss and SCM. Wal-Mart is the pioneer to SCM system and they have a very strict SCM. A cross-functional team of key managers transformed Levi Strauss system to meet the Wal-Mart requirements.
Lucky #7: Finding Shelf Space at Wal-Mart. Again, this group mentions how good Wal-Mart’s SCM is. It is the world’s largest retailer and they use IT as a tool to create highly-sophisticated SC. They also talked about the seven principles of SCM.
The Bugs: Reinvent a new product using SCM. This was a difficult task since almost everything is going online. However we came up with fresh organic fruit to the customers.
After the group presentations we saw a video that Sabrina found on YouTube about Supply Chain Management. This video aimed to show how effective SCM can be and make business more efficient. The video was posted by The Supply Chain Company.
The groups went together to find positive and negative outcomes about SCM
Positive effects of SCM
Decrease of Cost
Loss of Jobs
Decrease of Pollution and Good for the Environment
Negative effects of SCM
Too much information sharing. Ex: Wal-Mart have too much information about the supplier
Effective and Efficiency (focus on the right things)
Technology might be too expencive
SCM includes all the stakeholders involved in the movement of raw materials and product
Information flow among each stage in the stage
SCM makes business effective in the way that a raw product goes from the distributor and upstream to the suppliers’ supplier via the manufacturer, or in the other way, from the manufacturer to the customer’s customer via a retailer.
Supply Chain Components needs to monitor:
Plan – Source – Manufacture – Deliver – Returns
IT in Supply Chain Management
Integrates the processes using networking, hardware and software
Group Assignments
Hot Chocolate: Strategic plan for flexible SCM
Alpha 222: Levi Strauss and SCM. Wal-Mart is the pioneer to SCM system and they have a very strict SCM. A cross-functional team of key managers transformed Levi Strauss system to meet the Wal-Mart requirements.
Lucky #7: Finding Shelf Space at Wal-Mart. Again, this group mentions how good Wal-Mart’s SCM is. It is the world’s largest retailer and they use IT as a tool to create highly-sophisticated SC. They also talked about the seven principles of SCM.
The Bugs: Reinvent a new product using SCM. This was a difficult task since almost everything is going online. However we came up with fresh organic fruit to the customers.
After the group presentations we saw a video that Sabrina found on YouTube about Supply Chain Management. This video aimed to show how effective SCM can be and make business more efficient. The video was posted by The Supply Chain Company.
The groups went together to find positive and negative outcomes about SCM
Positive effects of SCM
Decrease of Cost
Loss of Jobs
Decrease of Pollution and Good for the Environment
Negative effects of SCM
Too much information sharing. Ex: Wal-Mart have too much information about the supplier
Effective and Efficiency (focus on the right things)
Technology might be too expencive
Tuesday, March 31, 2009
Week 10
Networks, Telecommunications, and Wireless Computing
Telecommunication systems enable transmission of data over public or private networks. A network is a communications, data exchange, and resource-sharing system created by linking two or more computers and establishing standards, or protocols, sp that they can work together.
Network basics: LAN – MAN – WAN
Networks are differentiated by: Architecture, topology, protocols and the media.
An IP address can find where that exactly computer is working from. Companies can use this tool to see where to advertise and where the target customers are. One example is Google which can find where people are searching for different products, and how many IP addresses that use Google.
Client/Server networks
A client: A computer designed to request information from a server
A server: A computer that is dedicated to providing information in response to an external request,
A client/server network: A model for application.
Media
Network transmission media refers to all the various types of media that is used to communicate between computers.
Wire Media can be used as physical paths to carry electrical signals. This is a good tool for people working outside their office and can connect to the Internet from different places.
E-business networks consist of virtual private network (VPN) such as the HPU Pipeline and value added networks (VAN.)
The wireless technology makes people work 24/7. It gives users a life connection via satellite or radio transmitters. This type of technology is growing. Bluetooth is convenient in creating a niche market for traditionally cabled devices. Radio Satellites is not as reliable as satellite, including wireless connections. Satellite connections can easily be broken compared to cables.
In the second part of the class we watched three videos considering RFID. RFID use active tags in the form of chips or smart labels that can store unique identifiers and relay this information to electronic readers. This is a decent tool for use in supply chain management for the product to go from production to the warehouse for thereafter to the retailer. We discussed in class the positive and negative effects of RFID.
Telecommunication systems enable transmission of data over public or private networks. A network is a communications, data exchange, and resource-sharing system created by linking two or more computers and establishing standards, or protocols, sp that they can work together.
Network basics: LAN – MAN – WAN
Networks are differentiated by: Architecture, topology, protocols and the media.
An IP address can find where that exactly computer is working from. Companies can use this tool to see where to advertise and where the target customers are. One example is Google which can find where people are searching for different products, and how many IP addresses that use Google.
Client/Server networks
A client: A computer designed to request information from a server
A server: A computer that is dedicated to providing information in response to an external request,
A client/server network: A model for application.
Media
Network transmission media refers to all the various types of media that is used to communicate between computers.
Wire Media can be used as physical paths to carry electrical signals. This is a good tool for people working outside their office and can connect to the Internet from different places.
E-business networks consist of virtual private network (VPN) such as the HPU Pipeline and value added networks (VAN.)
The wireless technology makes people work 24/7. It gives users a life connection via satellite or radio transmitters. This type of technology is growing. Bluetooth is convenient in creating a niche market for traditionally cabled devices. Radio Satellites is not as reliable as satellite, including wireless connections. Satellite connections can easily be broken compared to cables.
In the second part of the class we watched three videos considering RFID. RFID use active tags in the form of chips or smart labels that can store unique identifiers and relay this information to electronic readers. This is a decent tool for use in supply chain management for the product to go from production to the warehouse for thereafter to the retailer. We discussed in class the positive and negative effects of RFID.
Monday, March 30, 2009
Week 9
Chapter 6 - Databases and Data Warehouses
The group, The Bugs had at a discussion considering information cleasning and scrubbing. To increase the quality of organizational information and also the effectiveness of decision making, business must formulate a strategy to keep information clean. This is the concept of information cleansing and scrubbing, a process that weeds out and fixex or discards inconsistent, incorrect, or incompete information.
Harrah's Entertainment, Inc. is the world's largest provider of branded casino entertainment through operating subsidiaries. Since its beginning in Reno, Nevada 70 years ago, Harrah's has grown through development of new properties, expansions and acquisitions, and now owns or manages casino resorts on four continents. Information cleansing and scrubbing is therefore necesssary to keep te right information about its customer and be loyal to them. The Bugs first discussed this question before discussing other groups' questions.
What might occur if Harrah's fails to clean or scrub its information before loading it into its data warehouse?
- Information sent to wrong or non-existing address.
- Double entries could cause an customer to not get the benefits he/she is supposed to get, or cause the information to be inaccurate.
- A Diamond loyalty level customer which due to double registration is treated like the typical average customer.
- If a customer moves, but the address has not been registered correctly, information will be sent to wrong people.
- Not being able to create individualized marketing programs for each customer: then customer loyalty will decrease.- Decrease in customer visits
- Customers might not get the actual value of the Total Rewards program if they are registered more than once in the database.
The group, The Bugs had at a discussion considering information cleasning and scrubbing. To increase the quality of organizational information and also the effectiveness of decision making, business must formulate a strategy to keep information clean. This is the concept of information cleansing and scrubbing, a process that weeds out and fixex or discards inconsistent, incorrect, or incompete information.
Harrah's Entertainment, Inc. is the world's largest provider of branded casino entertainment through operating subsidiaries. Since its beginning in Reno, Nevada 70 years ago, Harrah's has grown through development of new properties, expansions and acquisitions, and now owns or manages casino resorts on four continents. Information cleansing and scrubbing is therefore necesssary to keep te right information about its customer and be loyal to them. The Bugs first discussed this question before discussing other groups' questions.
What might occur if Harrah's fails to clean or scrub its information before loading it into its data warehouse?
- Information sent to wrong or non-existing address.
- Double entries could cause an customer to not get the benefits he/she is supposed to get, or cause the information to be inaccurate.
- A Diamond loyalty level customer which due to double registration is treated like the typical average customer.
- If a customer moves, but the address has not been registered correctly, information will be sent to wrong people.
- Not being able to create individualized marketing programs for each customer: then customer loyalty will decrease.- Decrease in customer visits
- Customers might not get the actual value of the Total Rewards program if they are registered more than once in the database.
Week 8
Mid term
For the final exam I would recommend to have a home exam. This is because I learn more of studying the topics and do research if I don't find the answer instead of having time pressure in class.
For the final exam I would recommend to have a home exam. This is because I learn more of studying the topics and do research if I don't find the answer instead of having time pressure in class.
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